Frequently Asked Questions

Here’s a selection of our most frequently asked questions, take a look and see if your question has been already answered or submit your own request using our contact form or chat.

FAQ's

This is often the first question asked, and until we have more information from you it’s also one of the most difficult to answer.  All of our websites are created based on each individual customer’s needs, as such, some features needed by one may not be necessary for another.

However, if you contact us with a short brief we’d be happy to give you a preliminary quote until we can arrange a more detailed introductory discussion.

Send a short brief

It normally takes around 10 minutes to get a decent overview of what you’re looking for and we normally give you a quote shortly after the chat.

We’ll run through quite a few questions with you, some examples will include:

  • What your business does?
  • What you want your website to do?
  • If it’s a new website or an update to an existing one that we can take a look at?
  • Do you have any websites in mind that have caught your eye, or seen features somewhere that you’d like to see on your new site?
  • How much content do you have ready, for example: logos, text, images & videos?
  • What budget and timescale you are working towards?

Book an introductory discussion

Once the initial design has been approved, it can take between a few days to a couple of weeks to populate the data, sometimes longer with bigger projects like e-commerce shops.

However, much like the other answers you may have read, this one is also based very much on what content you’ll be presenting and the volume of features that are needed.

We’ve had websites up and running within a week after conception, and a few that have taken months due to the vast scale – it really does depend on your own project.

From a content perspective, you’ll need to provide us with as much information as you can to populate your new website, this may include:

  • Company name, any logos, address and contact details
  • Content text for each page/article and any images or videos you’d like to include.  We also offer a content writing service which may be of interest*
  • E-commerce product details with images and videos, prices and additional product related information which may include stock levels.

*We can source stock images/videos on your behalf and these along with our content writing services may incur additional costs.  Please ask for more details.

Following our first main consultation, the initial design takes a few days to a week to complete, again this may vary depending on the complexity of your needs.

Once you have approved the design we are ready to begin populating the data, making tweaks along the way until you are completely happy with everything.

The majority of websites we create are based on the popular WordPress platform because it is extremely customisable and continues to evolve with current website standards.

This enables us to keep the initial costs lower than they would be if we were to develop bespoke systems for each customer.

Is WordPress good enough for my needs?

For the majority of circumstances the answer is a resounding yes.

To put a little scale on how popular WordPress really is, in June 2020 it was reported that WordPress powers a staggering 37% of all websites on the internet – equating to 455 million websites, including some really big hitters such as Bloomberg, Sony Music, BBC America, and Sweden’s official website (yes, that’s Sweden the country).

We’re confident that in most circumstances we can develop you a professional WordPress website that will help you stand out, satisfy your requirements and provide the results you need.

If you would prefer something more bespoke or if you need integrations with other business software you currently use that would be unavailable through WordPress then we can certainly help with that too.  Please have a chat with us and we’ll recommend a solution that suits your needs.

Yes.  All the websites we develop are designed to work beautifully on desktop computers, laptops, handheld tablets and mobile phones.

We offer a range of maintenance packages that we recommend for new websites and existing websites that are transferred into our care.  Normally these include:

  • Maintaining and updating plugins
  • Backing up and restoring data
  • Security and core updates
  • Server speed and caching optimisation
  • Configuring content delivery networks (CDN)

Additionally, some customers choose to have an ongoing maintenance plan which allows for minor alterations and adjustments which may include changing and optimising images, adding new content on a regular basis, continued search engine optimisation work, AB testing and more.  Please ask for more details.

When you original term is coming to a close, we’ll send you an offer to continue using our services.  You can then choose to stay with us (which we hope you do!) or transfer your website to another company and we will wish you the very best.

No. We do often purchase domains on behalf of our customers but they will need renewing as a seperate item to the hosting.