Frequently Asked Questions (FAQ’s) page title icon Frequently Asked Questions (FAQ’s)

Frequently Asked Questions

Here’s a selection of our most frequently asked questions, take a look and see if your question has already been answered or submit your own request using our contact form or chat when available.

Answers

How long does an introductory discussion take?

It normally takes around 10 minutes to get a decent overview of what you’re looking for and we normally give you a quote shortly after the chat.

We’ll run through quite a few questions with you, some examples will include:

  • What your business does?
  • What you want your website to do?
  • If it’s a new website or an update to an existing one that we can take a look at?
  • Do you have any websites in mind that have caught your eye, or seen features somewhere that you’d like to see on your new site?
  • How much content do you have ready, for example: logos, text, images & videos?
  • What budget and timescale you are working towards?
Book a discussion

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What information will you need from me?

From a content perspective, you’ll need to provide us with as much information as you can to populate your new website, this may include:

  • Company name, any logos, address and contact details
  • Content text for each page/article and any images or videos you’d like to include.  We also offer a content writing service which may be of interest*
  • E-commerce product details with images and videos, prices and additional product related information which may include stock levels.

*We can source stock images/videos on your behalf and these along with our content writing services may incur additional costs.  Please ask for more details.

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How long does the initial design process take?

Following our first main consultation, the initial design takes a few days to a week to complete, again this may vary depending on the complexity of your needs.

Once you have approved the design we are ready to begin populating the data, making tweaks along the way until you are completely happy with everything.

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What do you use to develop websites?

he majority of websites we create are based on the popular WordPress platform because it is extremely customisable and continues to evolve with current website standards.

Whilst we can create complete bespoke solutions in HTML, CSS and PHP, using the foundation of WordPress allows us to keep the initial costs lower than they would be if we were to develop bespoke systems for each customer.

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Is WordPress good enough for my needs?

For the majority of circumstances the answer is a resounding yes.

To put a little scope on how popular WordPress really is, in June 2020 it was reported that WordPress powers a staggering 37% of all websites on the internet – equating to 455 million websites, including some really big hitters such as Bloomberg, Sony Music, BBC America, and Sweden’s official website (yes, that’s Sweden the country).

We’re confident that in most circumstances we can develop you a professional WordPress website that will help you stand out, satisfy your requirements and provide the results you need.

If you would prefer something more bespoke or if you need integrations with other business software you currently use that would be unavailable through WordPress then we can certainly help with that too.  Please have a chat with us and we’ll recommend a solution that suits your needs.

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Will my new website work on mobiles and tablets?

Yes.  All the websites we develop are designed to work beautifully on desktop computers, laptops, handheld tablets and mobile phones.

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Will you look after my website after it’s launched?

We offer a range of maintenance packages that we recommend for new websites and existing websites that are transferred into our care.  Normally these include:

  • Maintaining and updating plugins
  • Backing up and restoring data
  • Security and core updates
  • Server speed and caching optimisation
  • Configuring content delivery networks (CDN)

Additionally, some customers choose to have an ongoing maintenance plan which allows for minor alterations and adjustments which may include changing and optimising images, adding new content on a regular basis, continued search engine optimisation work, AB testing and more.  Please ask for more details.

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What happens when my original website term ends?

When you original term is coming to a close, we’ll send you an offer to continue using our services.  You can then choose to stay with us (which we hope you do!) or transfer your website to another company and we will wish you the very best.

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Is the domain included with my website hosting?

No. However, we do often purchase domains on behalf of our customers and they will need renewing on a regular basis as a seperate item to the hosting.

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Ask a Question

If none of the above answers your question, please get in touch and we’ll respond as soon as possible.